These General Terms and Conditions of Use (hereinafter “GTU”) govern the terms of access and use of the website (hereinafter the “Site”).

In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 on Confidence in the Digital Economy, known as LCEN, the Publisher brings the following information to the attention of users of the Site:

Site editor:


13 rue des verriers in MONTBRONN (57415)
SAS with capital of €100,000
Registered with the Sarreguemines RCS: 77 B 40
SIRET: 30985674800012
SIREN: 309 856 748
APE code: 2313Z
Telephone: 03 87 96 36 11

Host: Shopify Inc, 126 York St. Ottawa, ON K1N 5T5, Canada


The purpose of the Site is to provide information concerning all of the Publisher's activities.

The latter strives to provide information on the Site that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, whether by itself or by the third party partners who provide it with this information.

All the information offered on the Site is given for information only, is not exhaustive, and is subject to change. They are given subject to modifications having been made since they were put online.

The Site also allows users to order crystal products directly online, and to receive them directly at home (see our general conditions of sale ).


The Site is available free of charge on the Internet and is accessible to any user with Internet access.

The Publisher ensures maximum availability of the Site 24 hours a day, 7 days a week. However, it cannot guarantee that the Site is available in all circumstances and that it is available without interruption or error.

As such, the user acknowledges that in the current state of the art and in the absence of any guarantee from the telecommunications operators, the permanent availability of the Site cannot be guaranteed; In case of technical unavailability of the Site, all means will be implemented by the Publisher to remedy it with diligence.

If necessary, the Publisher reserves the right to limit or suspend access to the Site to carry out any maintenance and/or improvement operations necessary for the proper functioning of the Site and/or interventions for the purposes of changes to the Site, which may be made without the Publisher notifying users in advance.

To minimize the impact of this, the Publisher will endeavor to schedule it between 8 p.m. and 7 a.m., except in cases of imperative necessity. The user expressly acknowledges that this guarantee does not cover any breakdown or interruption of the service occurring due to the telecommunications operators and/or the company hosting the Site.

Under no circumstances can the Seller be held responsible for interruptions of access to the Site and their consequences, whatever the extent.

The user declares to be informed that he must, in order to access the services offered by the Publisher, have Internet access subscribed to with the supplier of his choice, the cost of which is his responsibility, and acknowledges that:

- The reliability of the transmissions is random so that breakdowns or saturations can occur;

- Any equipment connected to the Site is and remains the full responsibility of the user,

- The user also agrees to maintain the confidentiality of the login credentials to his account and expressly acknowledges that any connection to his account will be deemed to have been made by him. Any loss, misappropriation or use of login credentials and their possible consequences are the sole responsibility of the user.

It is up to each user to take all appropriate measures to protect themselves against the contamination of their data, software and/or hardware by viruses possibly circulating through the Site or the information published there, and to manage their backups of data.


The purpose of the Site is the sale of products, in application of the Publisher's T&Cs.

The content includes in particular:

  • An online store including a section Our collections, Tableware, Decoration and Exceptional Pieces.
  • A section "Our house" detailing the history, the know-how, the color palette, the achievements and the possibilities of personalization.
  • A "Contact" section allowing the user to contact the Publisher by filling out a contact form.
  • A “Blog” section where the user can view blog posts.
  • A "Basket" section where the user can find all of his selection made on the Publisher's Site.
  • An "Account" section where the user can find his orders.

Users undertake to use the Site in compliance with all the requirements mentioned in these T&Cs.

They expressly accept that the use of the Site, the information and the tools included or accessible via the Site is carried out under their own responsibility.

Users are prohibited from carrying out any downloads or operations likely to hinder the proper functioning of the Site.


All intellectual property rights, in particular copyrights, registered trademarks, image rights and related rights relating to the general structure of the Site as well as to the texts, images, photographs, logos, and any other component the Site, belonging to the Editor, to the companies of its group or to their managers remains the exclusive property of the latter or of their respective owners.

The “ Cristallerie de Montbronn ” trademark is notably the subject of a deposit with the INPI under number 4489170 for classes n°14 – 16 – 21 – 34.

Any exploitation, commercial or not, in particular any downloading, copying, reproduction, distribution, transmission, dissemination, adaptation, translation or representation in whole or in part of the Site, and in particular of its general structure and/or its logo, of the aforementioned brands, by any current or future means and process, on any current or future medium, without the prior written authorization of the Publisher or their respective holders is prohibited and is likely to give rise to legal proceedings, in particular for infringement.

The databases appearing on the Website are protected by the provisions of articles L. 341-1 and following of the Intellectual Property Code. In particular, the extraction and production, quantitatively or qualitatively substantial, of the content of the databases contained on the Site are prohibited. Any offender is liable to the penalties referred to in articles L.343-1 and following of the Intellectual Property Code.

It is strictly forbidden to use any program intended to suck up the content of the Site, with the exception of robots used by companies operating search engines.


These T&Cs are subject to French law.

Only the French language is recognized as the contractual language and will prevail between the parties.


In the event that a dispute arises between the parties as a result of the execution or interpretation of the T&Cs, the parties agree prior to any legal action to seek a solution.

Non-professional users are informed that they can in any event resort to conventional mediation.

The mediation service retained by the Publisher is: Center for Mediation and Arbitration of Paris (CMAP). To submit a dispute to the mediator, the customer can (i) complete the form on the CMAP website: tab "you are: a consumer" (ii) send his request by simple or registered mail to CMAP Mediation Consumption, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an e-mail to .

In the event of failure of this amicable procedure, the disputes will be submitted to the competent courts under the conditions of common law, except for professional users for whom express jurisdiction is attributed to the competent courts of METZ.