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Frequently asked questions
The magic of crystal is created when the molten material forms a glowing ball at a temperature of 1200°C. Once the material has been picked up using a cane, the glassmakers rotate it continuously in a mould to obtain the desired shape. Once the material has been picked up with a cane, the glassmakers rotate it continuously in a mould to obtain the desired shape.
After blowing and as soon as the product has cooled, the "raw" product is prepared so that the cutters can start the decoration operations. This is the compassing step.
Cutting our pieces by hand requires years of expertise and gives a unique touch to each product. Using sandstone or diamond grinding wheels turning at very high speed, each piece is shaped with precision and rigour.
After the cutting operations, the pieces move on to the polishing workshop.
The final stage is quality control, where any pieces with defects are eliminated or repaired. All the pieces are stamped with the Cristallerie de Montbronn logo, a guarantee of quality and French know-how. Finally, each piece is carefully wrapped in tissue paper and a blue case in the Cristallerie's colours.
Yes, Cristallerie de Montbronn offers a wide range of coloured crystal: clear, black, grey, amber, pastel green, dark green, azure, light blue, dark blue, amethyst, dark red, light red and pink.
All the products in our shop can be personalised by adding a gold or platinum thread to the rim and/or foot of the glass, or by adding an inlay, logo or coat of arms. We invite you to contact our customer service department directly for any special requests.
Because every project is important, Cristallerie de Montbron will work with you and advise you to create the product you have imagined. Whether you need us to make a made-to-measure mould to match your shape, or to develop a customised decoration, we will guide you according to our expertise and technical constraints. Don't wait any longer, contact us !
- Choose an item, quantity and colour
- Add it to the basket
- Confirm your basket
- Enter your contact details and delivery information
- Choose the delivery method you prefer, then click on "continue to payment".
- Enter your payment details and click on "pay now"
Got a question? In doubt? Don't hesitate to contact us, our advisor will guide you step by step to complete your purchase.
Every purchase made on our website includes a gift box in the colours of our House. Let us know and we'll take care of the rest: invoice without price, packaging, personalized message ...
We offer you several methods of payment directly on the site by :
- Credit card (Visa, Mastercard)
- Bank transfer
- Express payment (AmazonPay, Paypal)
- Payment by instalments (Klarna)
Yes, you can pay by bank transfer. On the payment page, please choose the "bank transfer" option and then click on "Pay now". You will then receive an e-mail with Cristallerie de Montbronn's bank details. Your order will be dispatched as soon as payment has been received.
Delivery and returns
Delivery times vary depending on the products, our stocks and the production time for each item. They are detailed in the "Delivery and returns" tab under each item.
At Cristallerie de Montbronn, each product undergoes the meticulous production necessary to create the pieces we offer. The majority of our products are made to order, and your order will be carefully prepared to reflect our passion and the prestige of our company.
Each item is made exclusively by hand by our staff. You will receive a unique piece. It is therefore normal to wait a few weeks before receiving a set of champagne flutes.
Delivery is free in France with no minimum purchase and from €450 for international orders.
Exchanges and returns are possible up to 30 days after the date of receipt of the product.
To find out more, please see our Returns and Exchanges Policy
We will be delighted to give you personalized advice and answer your questions from Monday to Thursday from 9.00am to 4.00pm and on Fridays from 9.00am to 12.00pm on +33 (0)3 87 96 36 11 or by e-mail at the following address: firstname.lastname@example.org
You can also visit our contact page for all our details.
You can write to us at the following address:
Cristallerie de Montbronn
13 rue des Verriers