Returns accepted by the merchant are for defective items only. We do not accept returns or exchanges unless the item you purchased is faulty. If you receive a defective item, please contact us at the telephone number or email address below and provide details of the product and the defect (photo in support). We will then tell you how to return the product.

You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable).

If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or exchange due to the defect. We will replace the product or refund the purchase price (depending on the original payment method).

Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping.

It may take up to 15 business days after you receive our email before you see the refund on your statement.

Contact details :
Montbronn crystal factory
+ 33 (0)3 87 96 36 11
13 rue des Verriers, 57415 Montbronn, France