For professionals

If you are a professional with your own glassware that does not necessarily come from Cristallerie de Montbronn, we offer repair and polishing services by quotation.

• If you have a chipped, scratched or tarnished product, simply send us photos of the products to be repaired/polished and we will draw up an estimate for the necessary services.
• On demand, product stamps can be protected from acid polishing
• We invite you to contact us via email at public@cristallerie-montbronn.com or via our contact form.

For private individuals

If you are a private individual who has already embarked on the Cristallerie de Montbronn adventure and purchased a product directly from our website, we offer a free maintenance and polishing service for any broken, scratched, or tarnished by limescale products.

In order to take advantage of this service, we require :

• A photo of your damaged product before sending it to us, accompanied by an invoice ; to send via email to public@cristallerie-montbronn.com
• An advisor will contact you to confirm the feasibility of the repair and/or polishing.
• We will send you a dispatch note by e-mail. One of our advisers will arrange to collect the parcel from the carrier and return it to us free of charge.
• Please pack the product(s) securely to avoid any risk of breakage during transport. We decline all responsibility if the product(s) arrive(s) broken or damaged.